Refund Policy
Our commitment to fair pricing and customer satisfaction.
Last updated: January 2024
1. Payment Terms
For most service calls, we require payment upon completion of work. We accept cash, checks, and major credit cards. For larger projects, we may require a deposit before work begins. All pricing will be clearly communicated and agreed upon before any work starts.
2. Estimates and Quotes
We provide free on-site estimates for most services. Estimates are valid for 30 days from the date provided. If we provide an estimate and the actual work exceeds that amount by more than 10%, we will contact you for approval before proceeding with the additional work.
3. Cancellation Policy
We understand that circumstances change. If you need to cancel or reschedule your appointment:
- Cancellations made more than 24 hours before the scheduled appointment: No charge
- Cancellations made less than 24 hours before the appointment: $50 fee
- No-shows (not present at the scheduled time): $75 fee
4. Satisfaction Guarantee
We stand behind our work. If you're not satisfied with our service, please contact us within 7 days of the service date. We will return to inspect the work and make it right at no additional charge if the issue is related to our workmanship.
5. Warranty
We offer the following warranties on our work:
- Drain cleaning services: 30-day guarantee against re-clogging under normal use
- Video inspection: Accurate diagnosis or the inspection is free
- Parts and materials: Covered by manufacturer warranty
Note: Our warranties do not cover issues caused by customer neglect, third-party damage, or natural wear and tear.
6. Refunds
Due to the nature of our services, most payments are non-refundable once work is completed. However, in the rare case of a billing error or overcharge:
- Contact us within 30 days of the service
- We will investigate and correct any errors within 5 business days
- Overcharges will be refunded in full to the original payment method
7. Disputes
If you have a concern about our service or billing, please contact us first. We are committed to resolving issues directly with our customers. If we cannot reach a mutually satisfactory resolution, we will work with you to find an appropriate resolution.
8. Emergency Services
Emergency services may have different pricing and payment terms. Emergency service rates will always be communicated before work begins.
9. Contact Us
If you have questions about this Refund Policy or need to discuss a specific situation:
- Phone: (307) 358-4344
- Email: info@miraecle.com
- Address: 722 Van Buren Street, Douglas, WY 82633